Terms of Use and Purchase Policy – SneakerMall

Last updated: August 2026

SneakerMall is an independent multi-brand online storefront forming part of the international e-commerce activity of KAIREN TRADING INC.

SneakerMall is not the official store of the brands mentioned on the website. All trademarks belong to their respective owners.

1. Introduction and General Terms

Welcome to SneakerMall. These Terms govern the use of the website, the placing of orders, payments, deliveries, returns, customer service and other activities carried out through or in connection with the website.

Purchases through the website are intended for persons aged 18 or older. A person under the age of 18 may make a purchase through a parent or legal guardian and with their consent, where required by law.

Placing an order or using the website services constitutes confirmation that the user has reviewed and accepted the relevant Terms.

Nothing in these Terms is intended to limit any consumer right or other right that cannot lawfully be waived. Where these Terms conflict with a mandatory provision of law, the mandatory provision will prevail.

Use of the website may involve Cookies and similar technologies for operational purposes, security, fraud prevention, analytics, measurement, service improvement and marketing, as described in the Privacy Policy.

2. Privacy and Information Security

In connection with use of the website and the placing of an order, information may be collected and processed where required for order fulfillment, customer service, shipping, security, operations, fraud prevention and compliance with legal and regulatory requirements.

Where payment is processed through an external payment environment, full credit-card numbers are not stored on the website itself and are instead processed through the relevant payment environment in accordance with its operation.

Further information regarding the types of information collected, purposes of processing, retention, service providers, international transfers and user rights is available in the SneakerMall Privacy Policy, which forms part of these Terms.

3. Payment Process, Payment Pages and Billing Descriptor

For the purpose of completing an order, verifying information or processing a payment, the user may be redirected to a supplementary domain, secure payment page or other technical environment used as part of the order and payment process.

A redirect to another domain, payment page or technical environment does not by itself create a separate transaction and does not change the order details, service terms or customer rights.

Payment may be processed through credit-card companies, payment service providers, payment terminals, payment gateways, hosted payment pages, digital wallets or other payment channels, whether in Israel or outside Israel.

Depending on the relevant payment channel and the manner in which it is registered or displayed by banks, card companies or payment providers, the billing descriptor or name appearing alongside the transaction may differ from the name SneakerMall and may appear as a commercial name, abbreviated name or another name associated with the payment channel.

The billing descriptor is used, among other things, to identify the payment or payment channel. The appearance of a commercial name, abbreviated name or payment-channel-related name does not by itself establish that such party is the seller in the product transaction.

The identity of the commercial party is determined according to the transaction details, transaction documents, website terms and applicable law. For transactions conducted within the activity described on this website, the commercial party is KAIREN TRADING INC, unless expressly stated otherwise in the documents relating to a particular transaction.

The manner in which the billing descriptor is displayed does not change the order details or reduce the customer’s rights.

Website systems and technology, payment, communications, hosting, shipping, logistics and other external service providers may change from time to time according to operational requirements.

The use of a technology provider, payment provider, payment terminal, payment gateway, technical domain, hosting provider, support provider, shipping provider or other service provider does not by itself establish that such provider owns the website or is the commercial party to the product transaction.

4. Product Information, Images, Sizing and Availability

The website makes reasonable efforts to present products, images and descriptions accurately and in an up-to-date manner.

Non-material differences may occur, including differences resulting from screen display, photography, lighting, color tone, packaging, production series or model updates.

Sizing may vary between manufacturers, models and product series. Size charts and recommendations provided on the website are intended to assist customers and do not guarantee that a particular size will fit every person.

Product availability and pricing may change from time to time.

Completion of an order is subject to payment approval, product availability and completion of any required checks within the website systems, suppliers and service providers.

In the event of unavailable stock, an obvious pricing error, a system malfunction, materially inaccurate information or an availability issue, the customer may be contacted for an update, correction, an alternative offered with the customer’s consent, cancellation or refund, as appropriate and subject to applicable law.

A product will not be materially replaced with another product without the customer’s consent.

5. Order Processing and Logistics

The website and ordering system may be available at all hours; however, human and logistical processing is carried out according to applicable operating days and hours.

Orders are generally processed from Sunday through Friday.

Regular logistical processing is not carried out on Saturdays or Israeli public holidays.

On Fridays, holiday eves and during periods in which suppliers or shipping providers operate on a reduced schedule, processing may be limited.

Reasonable checks may be carried out before further processing an order where there is a suspicion of unauthorized use of a payment method, fraud, missing or incorrect information, a duplicate order, technical malfunction or other circumstances requiring verification.

Where an order cannot be completed properly, further processing may be delayed or the order may be cancelled in accordance with the circumstances and applicable law, including refunding amounts due to the customer, where applicable.

6. Shipping and Estimated Delivery Times

Most shipments include a tracking number where one is issued by the shipping provider. A tracking number may be added after the order has already entered processing.

The estimated delivery period is generally 7–35 business days, unless a different period is communicated to the customer as part of the order or on the relevant product page.

Delivery time may vary depending on destination, product availability, supplier or manufacturer availability, processing and preparation times, shipping providers, postal and aviation systems and other logistical circumstances.

Delays may occur due to unusual shipping volumes, customs inspections, aviation disruptions, security conditions, war, strikes, extreme weather, epidemics, force majeure, supplier or manufacturer delays, government authorities, shipping providers or other circumstances outside the reasonable control of the party handling the order.

Nothing in this section limits any consumer right available under applicable law in the event of non-delivery or delay.

Customers are responsible for providing complete and accurate contact and delivery information.

A shipment that cannot be delivered due to an incorrect or incomplete address, incorrect information, refusal of delivery or failure to collect the shipment will be handled according to the circumstances, the shipping provider’s rules and applicable law.

7. Returns, Exchanges and Cancellations

The returns, exchanges and cancellation policy published on the website forms part of these Terms.

In all cases, mandatory legal requirements and consumer rights that cannot lawfully be waived will prevail.

A customer seeking to cancel a transaction, return a product or inquire about an exchange should contact customer service using the contact methods provided on the website.

Customers are encouraged to contact customer service before returning an item in order to receive instructions and the return address relevant to the order.

Sending a product without prior coordination or to an address that is not the appropriate return address may delay identification of the shipment and processing of the return.

The request for prior coordination does not limit any cancellation, return, exchange or other consumer right available under applicable law.

8. Payment Disputes, Transaction Denials and Chargebacks

In the event of a question, problem or dispute concerning an order, customers are encouraged to contact customer service first to allow a prompt and orderly review of the matter.

In connection with a payment dispute, chargeback, transaction denial or inquiry involving a card company, payment provider, bank, competent authority, court or other authorized entity, relevant transaction documentation may be provided where required and permitted by law.

Such documentation may include, where relevant, the order confirmation, payment information, tracking number, shipping records, delivery evidence, customer-service communications and other correspondence relating to the order.

The recommendation to contact customer service first does not prevent a customer from exercising any right available by law against a card company, payment provider, competent authority or court.

The opening of an inquiry, chargeback, dispute, complaint or other proceeding does not by itself establish liability on the part of any person or entity involved. Each matter will be reviewed according to the facts, documentation and applicable law.

9. Permitted Use of the Website

Users must not take actions intended to damage the website, servers, payment systems, information security or other users.

Users must not attempt to bypass security mechanisms, permissions or technological safeguards.

Scraping, systematic copying or extensive commercial use of website content without authorization is prohibited, except where permitted by law.

Users must not knowingly provide false information or use another person’s information or payment method without authorization.

10. Brands, Trademarks and Intellectual Property

SneakerMall operates as an independent multi-brand retail storefront.

References to brands, trademarks, models, trade names, images or other third-party content are intended solely to identify the relevant product or category.

The reference to or display of brands or trademarks does not represent ownership, partnership, sponsorship, franchise, representation or other official relationship between SneakerMall and the relevant rights holder.

SneakerMall is not an official store, official representative, official branch or authorized distributor of the brands displayed on the website.

Third-party trademarks, brand names and trade names remain the property of their respective owners.

Original text, design, code, graphic elements and content created for the website are protected under applicable law.

11. Errors, Interruptions and Limitation of Liability

The website makes reasonable efforts to maintain proper operation, current information and secure systems.

However, online services may be affected by server failures, communications issues, payment systems, third-party providers, maintenance, updates and events outside the website’s control.

Good-faith errors may occur in pricing, inventory, images, specifications or product descriptions. Where a material error is discovered, the customer may be contacted for review, update, correction or cancellation as appropriate and subject to applicable law.

The website and technological infrastructure are provided in their existing condition, subject to obligations applicable to the transaction and consumer rights under applicable law.

To the extent permitted by law, liability will not apply to indirect, consequential or special damages that do not arise directly from a breach of an applicable legal obligation.

Nothing in this section excludes or limits liability where such liability cannot lawfully be excluded or limited, and nothing in this section reduces non-waivable consumer rights.

12. External Suppliers and Service Providers

For operation of the website and completion of orders, technology, hosting, security, communications, payment, customer service, shipping, logistics, advertising, analytics and other service providers may be used in Israel or other countries.

Service providers, payment channels and technical systems may change from time to time according to operational requirements.

A change of service provider, system, payment channel, technical domain or infrastructure does not by itself modify a transaction that has already been completed or reduce customer rights.

13. Changes to These Terms

These Terms may be updated from time to time due to changes in systems, services, policies, activity or applicable law.

The date of the most recent update will be displayed at the top of this page.

Future use of the website following publication of updated Terms will be subject to the updated version, in accordance with applicable law.

As a general rule, an order already placed will be reviewed according to the terms and representations that applied when the order was made, unless mandatory law requires otherwise or a later change benefits the customer.

14. Applicable Law and Dispute Resolution

These Terms and transactions conducted through the website will be considered in accordance with the law applicable to the relevant transaction and any rights that cannot lawfully be waived.

A dispute that cannot be resolved through customer service will be heard before the competent forum in accordance with applicable jurisdictional and legal rules.

Nothing in these Terms grants jurisdiction to a forum where applicable law provides for another mandatory jurisdiction that cannot lawfully be varied.

15. Customer Service and Inquiry Records

SneakerMall – Customer Service

For inquiries relating to an order, customers are encouraged to submit an organized inquiry through the website customer-service system. This allows the inquiry to be associated with the relevant order and the handling process to be documented.

To contact customer service and submit an inquiry:
Customer Service Page

Where an order-status system is available on the website, it may be used to receive information and updates regarding an order.

Email:
support@sneakermall.co.il

16. Nature of the Activity and Commercial Party

SneakerMall is the website and commercial storefront name used to present the store and provide services to customers.

SneakerMall forms part of the international e-commerce activity of KAIREN TRADING INC, a corporation organized in the State of Colorado, United States, Company No. 20181086329.

KAIREN TRADING INC is the commercial party responsible for product transactions conducted within the activity described on this website, subject to the relevant transaction documents, website terms and applicable law.

The website uses technology, payment, communications, hosting, shipping, logistics and other external service providers in Israel and other countries for the operation of the website and provision of services.

The appearance of the name of a service provider, technology provider, payment provider, technical domain or payment-channel-related name does not by itself change the identity of the commercial party identified in the transaction documents.

© 2026 SneakerMall. All rights reserved.